Lorna Henri Global, VP, Customer Success and Support at App Annie | Top 100 Global CS Strategist. December 21, 2016
I have worked with Emilia for several years both at BrightEdge as well as her role as VP, Customer Success at Walk Me. Emilia is an outstanding leader and manager. She readily identifies areas to use technology to scale and improve processes. While at BrightEdge she designed our end-to-end on-boarding process and then gathered feedback from customers so that we were continually improving our performance. She also designed and led our webinar program. Emilia has managed large teams and also been a high performing individual contributor in a number of successful start-ups. I highly recommend Emilia — any company is lucky to hire her and would be delighted to work with her again.