Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high level material and implementing process around Salesforce. In addition to helping us with our CS playbook, she’s also given us a blueprint of how we need to scale the organization into the future. Emilia will be a tremendous value add to any organization she works with.