Scott Tweedy, Customer Sucess & Experience Visionary. Oct 26, 2018

When our company partnered with WalkMe I really came to appreciate Emilia and her team as they supported our efforts around digital transformation. Emilia’s leadership catalyzed immediate and meaningful change as we went through an accelerated implementation that was both technical and cultural across the organization. As a direct result of Emilia’s leadership, her team … More Scott Tweedy, Customer Sucess & Experience Visionary. Oct 26, 2018

Laryssa D’Alma, Client Services Director, Resultados Digitais. Nov 28, 2018

Emilia is one of the best CS strategists in the industry. In November, she organized a workshop to my services team at RD Station in Florianópolis (Brazil) and it was really well done, with great insights that will help us improve our CS operation. Emilia deeply understands the customer journey, focusing on how to deliver real … More Laryssa D’Alma, Client Services Director, Resultados Digitais. Nov 28, 2018

Michael Furlong, CEO at Indio Technologies. June 7, 2018

Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high level material and implementing process around Salesforce. In addition to helping us with our … More Michael Furlong, CEO at Indio Technologies. June 7, 2018

Co-Founder & CEO at Crowdvocate – customer engagement & marketing for the social enterprise. October 21, 2018

As part of our Advisory Board at Crowdvocate, Emilia has been an integral part of our growth and market reach. I consult with her often regarding our expansion strategy, best practices, and market insights. From customer engagement to voice-of-customer, Emilia is a leading Customer Success strategist, and well connected in Silicon Valley. Emilia is always … More Co-Founder & CEO at Crowdvocate – customer engagement & marketing for the social enterprise. October 21, 2018

Jared Garrett, Senior Instructional Designer at Amazon. June 2, 2018

I had the opportunity to work with Emilia while I was implementing WalkMe for my learners at Amazon. She was the VP of Customer Engagement and she was instrumental in building the relationship between WalkMe and Amazon. More than that, though, she coordinated two spectacular events that helped build customer awareness and provided an opportunity … More Jared Garrett, Senior Instructional Designer at Amazon. June 2, 2018

Lorna Henri Global, VP, Customer Success and Support at App Annie | Top 100 Global CS Strategist. December 21, 2016

I have worked with Emilia for several years both at BrightEdge as well as her role as VP, Customer Success at Walk Me. Emilia is an outstanding leader and manager. She readily identifies areas to use technology to scale and improve processes. While at BrightEdge she designed our end-to-end on-boarding process and then gathered feedback … More Lorna Henri Global, VP, Customer Success and Support at App Annie | Top 100 Global CS Strategist. December 21, 2016