Accelerating and Scaling Customer Success in SaaS

In my latest blog, published on Vanilla Forums, I talk about how your customers are the key avenue for growth. How do you scale from one to many? You can learn more about the voice-of-customer and how to leverage customer communities to build stronger customer relationships, increase revenue and convert prospects. You can read the … More Accelerating and Scaling Customer Success in SaaS

Rebuilding Your Customer Success Foundation

Recently, several companies have reached out to me to help them rebuild their customer success programs. Customer needs change, technology changes and your team & services need to keep up. This type of work is always rewarding for me. Since so many companies are struggling with this question, I decided to write a blog on … More Rebuilding Your Customer Success Foundation

SaaStr: Why You Should Attend (& Apply to Speak at the Event)!

I have attended SaaStr for the past two years (2016 & 2017) and can’t recommend it enough for anyone starting a company, thinking about starting a company or who simply wants to learn how successful leaders are building their teams. If you are interested in speaking and sharing your success story and tips at the … More SaaStr: Why You Should Attend (& Apply to Speak at the Event)!

Growth Hackers – AMA with Emilia D’Anzica

David Morales Hello Emilia, What was the biggest challenge in 2016 for you and your team at WalkMe? Emilia Maria D’Anzica Hi David! WalkMe is rapidly growing, and we are now over 350 employees globally! As pointed out by our CEO in this post, http://blog.walkme.com/4-tips-to-maintain-company-culture-while-experiencing-rapid-growth/,  we make sure to maintain the intimate “startup culture”. In this … More Growth Hackers – AMA with Emilia D’Anzica