Customer success is a driving force of revenue growth in the SaaS industry. … More Grow Your Revenue Through Customer Success
Are you building a customer success team? Join us as we discuss how to scale your team quickly. … More Mission Critical: Building a Strategic Customer Success Team [Video + Podcast]
Join me on Successly Live with Adam O’Donnell as we discuss customer advocacy and the power of it.
Here’s a video of my session at the CS100 Summit 2016 on how to develop and execute proactive customer success strategies in three stages (1) onboarding, (2) ongoing success, (3) support
In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team. Using Royal Canin and Citrix as examples of potential challenges and discrepancies in the foundation process, Emilia discusses control, building relationships with the sales team, and being … More Getting Onboarding Right