Customer success is a driving force of revenue growth in the SaaS industry.
Are you building a customer success team? Join us as we discuss how to scale your team quickly.
Join me on Successly Live with Adam O'Donnell as we discuss customer advocacy and the power of it. https://www.youtube.com/watch?v=_bcjoWlwq-Q
Here's a video of my session at the CS100 Summit 2016 on how to develop and execute proactive customer success strategies in three stages (1) onboarding, (2) ongoing success, (3) support https://www.youtube.com/watch?v=snEj5FeCbL8&feature=youtu.be
https://www.youtube.com/watch?v=4Y7jWYrX9WM&feature=youtu.be In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team. Using Royal Canin and Citrix as examples of potential challenges and…