0 comments on “CS100 Summit 2016: Proactive Customer Success Strategies”

CS100 Summit 2016: Proactive Customer Success Strategies

Here's a video of my session at the CS100 Summit 2016 on how to develop and execute proactive customer success strategies in three stages (1) onboarding, (2) ongoing success, (3) support https://www.youtube.com/watch?v=snEj5FeCbL8&feature=youtu.be

0 comments on “Getting Onboarding Right”

Getting Onboarding Right

https://www.youtube.com/watch?v=4Y7jWYrX9WM&feature=youtu.be In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team.  Using Royal Canin and Citrix as examples of potential challenges and…