Here’s a video of my session at the CS100 Summit 2016 on how to develop and execute proactive customer success strategies in three stages (1) onboarding, (2) ongoing success, (3) support
On August 17th, over 130 Customer Success leaders gathered at WalkMe headquarters in downtown San Francisco, for the largest Bay Area #CSMeetup to date. Ray Gobberg, WalkMe Customer Leader, talked about how in-product contextual real-time guidance simplifies everything from Onboarding to Knowledge Base Support, followed by a Customer Success (CS) focused fireside chat with the one and only Lincoln Murphy.WalkMe’s Customer Success Meetup Breaks a New Record
In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team. Using Royal Canin and Citrix as examples of potential challenges and discrepancies in the foundation process, Emilia discusses control, building relationships with the sales team, and being proactive with customers.
[Originally posted on Totango’s Youtube channel on 6 May 2016]