Are you building a customer success team? Join us as we discuss how to scale your team quickly. … More Mission Critical: Building a Strategic Customer Success Team [Video + Podcast]
If you are looking for frameworks to scale your customer success team, join us as we discuss growth mindsets & putting on your customer’s shoes. … More Essentials to Scaling Your Customer Success Program [Video + Podcast]
Join me on Successly Live with Adam O’Donnell as we discuss customer advocacy and the power of it.
“Ageism at Work: The Bias that Never Gets Old.” This was one of the most difficult experiences that I have publically shared. By speaking at a conference about my ageism story, I hope to educate & inspire others to look past age. Don’t discriminate again younger people (you were ‘younger’ at one time, or against … More Age-ism @ Work: How do We Get Past it? [Video]
Pulse Local SV & I hosted a customer panel who discussed Data Driven Teams. Here are the top takeaways in 5-minutes.
On August 17th, over 130 Customer Success leaders gathered at WalkMe headquarters in downtown San Francisco, for the largest Bay Area #CSMeetup to date. The group noshed on local libations and appies, while engaging in speed networking and learning. I was fortunate enough to be part of the welcoming crew along with the Meetup leadership team: … More Hosting a record-breaking Customer Success Meetup [Video]