0 comments on “2019 Customer Community Predictions”

2019 Customer Community Predictions

A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider…

0 comments on “Accelerating and Scaling Customer Success in SaaS”

Accelerating and Scaling Customer Success in SaaS

In my latest blog, published on Vanilla Forums, I talk about how your customers are the key avenue for growth. How do you scale from one to many? You can learn more about the voice-of-customer and how to leverage customer…

0 comments on “Rebuilding Your Customer Success Foundation”

Rebuilding Your Customer Success Foundation

Recently, several companies have reached out to me to help them rebuild their customer success programs. Customer needs change, technology changes and your team & services need to keep up. This type of work is always rewarding for me. Since…

0 comments on “Company Strategy”

Company Strategy

Frameworks can help companies grow and build alignment cross-functionally. They contribute to better communication and understanding of company goals. We help companies with Strategy Frameworks for building teams, meeting goals, and identifying key opportunities:  OPSP: One-Page Success Plans OKRs: Objectives…

0 comments on “Managing Critical Hand-Offs in SaaS [Presentation]”

Managing Critical Hand-Offs in SaaS [Presentation]

I had the honor to speak at Pulse 2016 with Karen Pisha and Chad Horenfedlt. We agreed that establishing a working relationship between customer success and sales is essential for effective customer interaction. Communication, automation, and monitoring the transactions are all…

0 comments on “How to Scale Customer Success in a V2MOM Framework [Presentation]”

How to Scale Customer Success in a V2MOM Framework [Presentation]

I spoke at SuccessCon in Seattle recently and shared how I have scaled teams. Creating a team or plan requires a framework that executives can run with, and then one that customers and employees can resonate with. By framing your…

3 comments on “4 Things I Learned by Joining Boards”

4 Things I Learned by Joining Boards

Did you know California will be the first state in America to impose a female quota on company boards? I am sure this topic is sparking all sorts of debates and unspoken and spoken resentment. The EU took similar actions…

0 comments on “Customer Success Strategies & Analytics should be part of all MBA Programs – Here’s Why.”

Customer Success Strategies & Analytics should be part of all MBA Programs – Here’s Why.

Customer Success Matters in Business - MBA Schools are Taking Notice. Business schools today are recognizing the importance of customer success and customer marketing as part of a bigger business strategy. USF recently started offering an MBA program with a…

0 comments on “Do you have a Content Marketing Strategy?”

Do you have a Content Marketing Strategy?

Content Marketing Ideas For Incredible Customer Experiences Emilia D'Anzica – July 31, 2018 After years of building customer success teams and programs, it seemed natural to take on my next challenge - build a global customer advocacy strategy. After all, who better…

0 comments on “Age-ism @ Work: How do We Get Past it? [Video]”

Age-ism @ Work: How do We Get Past it? [Video]

"Ageism at Work: The Bias that Never Gets Old." This was one of the most difficult experiences that I have publically shared. By speaking at a conference about my ageism story, I hope to educate & inspire others to look…