I have attended the largest customer success event since its inauguration, six years ago. They have all be worth attending as one never stops learning. Yet this year was extra special because it was so real. Yes, there is always marketing but the content was deep and emotional. It takes courage to do this. The … More Top Ideas to Consider from #Pulse19
To understand the impact that D&I has in your company, especially in technical hiring, we invite you to participate in a short survey that will take less than 5 minutes. Your responses will be kept confidential. The data collected will be used for statistical purposes only and will be anonymized. http://bit.ly/2Hn5kZV … More Blind Hiring to Achieve Diversity Goals
A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider one in your 2019 budget. Get the inside scoop on the year ahead for community … More 2019 Customer Community Predictions
If you are looking for frameworks to scale your customer success team, join us as we discuss growth mindsets & putting on your customer’s shoes. … More Essentials to Scaling Your Customer Success Program [Video + Podcast]
Powerful resources for building and scaling your customer success programs. Check out the new CSA website, CustomerSuccessCentral.com … More Get the Most Out of the New CSA Website!