Customer Experience: 3 Takeaways from Refresh19

I just attended two days at Refresh19 by Freshworks. Here are some highlights from the Event: 1. IT FELT AUTHENTIC Starting with the Company’s Vision that was manifested throughout the event: Enable every customer to create ‘customers-for-life’ It didn’t feel like a big sales pitch. Often so many conferences do. The event was packed with great content but maintained … More Customer Experience: 3 Takeaways from Refresh19

HR Guide to Hiring People with Disabilities

Last fall, I had the opportunity to research and interview companies where hiring people with disabilities was an important part of their hiring practices. I talk about it in this webinar. “My disability exists not because I use a wheelchair, but because the broader environment isn’t accessible.” Stella Young, Disability Rights Activist and Comedian This … More HR Guide to Hiring People with Disabilities

Join us the Community Management Bootcamp!

Join the #CMGR Bootcamp and Emilia D’Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren’t just about product engagement. They are about communicating to your different customer personas and helping … More Join us the Community Management Bootcamp!