Successful SaaS businesses rely on the strengthening of customer relationships for business expansion. According to the blog SaaStr, “directly, or indirectly, client success manages as much as 75% of the revenue of a typical SaaS company…client success is actually your secret…
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How TrueBlue Empowers Its Microsoft Dynamics Users
In this interview, WalkMe’s VP of Customer Engagement, Emilia D’Anzica, speaks with Ashley Steiner, the CRM Administrator at TrueBlue,Inc. They discuss the challenges that brought TrueBlue to WalkMe, and how contextual guidance software helped with onboarding their employees to Microsoft Dynamics. …
Speakeasy Podcast: Customer Success
https://soundcloud.com/speakeasyapp/how-to-wow-your-customers In this podcast, Emilia met with Lloyd from Speakeasy to discuss what an effective customer success team looks like. The two discuss the beginnings of a customer success team, the specific role that team fills within a company, and…
WalkMe Wins Stevie® Award for Customer Service
We are proud to announce that last week in Las Vegas WalkMe was presented with a Stevie® Award in the Customer Service category. WalkMe has been committed from day one to provide the highest level of customer service, and it…
Six Customer Success Insights from SaaStr’s, ‘From Impossible to Inevitable’
Attending SaaStr Annual 2016 was exciting, inspirational and a must go-to conference for anyone starting a business or in the early stages of raising capital. The networking alone is worth it! The speakers, including many of the most influential tech…
6 Onboarding Challenges to Avoid in Customer Success
Here are 6 key elements of successful onboarding of new customers. Hint: It doesn't stop at Onboarding!
Back to School: How to Create a Customer Learning Program That Empowers
The new school season is almost upon us, and it doesn’t stop after high school or even college. Your customers can benefit greatly from a learning program that educates and empowers them in the coming year to get more from…
