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0 comments on “Building a ProACTive Customer Success Team [Video + Presentation]”

Building a ProACTive Customer Success Team [Video + Presentation]

Dave Blake, Founder of ClientSuccess, invited me to speak at the inaugural #CS100Summit in 2016. I shared my story from the trenches at WalkMe. You can find the presentation and video below. Driving proactive customer strategies involves 3 major components: Proactive Customer…

0 comments on “Managing Critical Hand-Offs in SaaS [Presentation]”

Managing Critical Hand-Offs in SaaS [Presentation]

I had the honor to speak at Pulse 2016 with Karen Pisha and Chad Horenfedlt. We agreed that establishing a working relationship between customer success and sales is essential for effective customer interaction. Communication, automation, and monitoring the transactions are all…

0 comments on “How to Scale Customer Success in a V2MOM Framework [Presentation]”

How to Scale Customer Success in a V2MOM Framework [Presentation]

I spoke at SuccessCon in Seattle recently and shared how I have scaled teams. Creating a team or plan requires a framework that executives can run with, and then one that customers and employees can resonate with. By framing your…

3 comments on “4 Things I Learned by Joining Boards”

4 Things I Learned by Joining Boards

Did you know California will be the first state in America to impose a female quota on company boards? I am sure this topic is sparking all sorts of debates and unspoken and spoken resentment. The EU took similar actions…

0 comments on “When the Premium Customer Experience isn’t so ‘Premium’”

When the Premium Customer Experience isn’t so ‘Premium’

I may be especially sensitive to customer experiences because I work in the field & hence why this story I am about to share is so startling. It brought back all the stories I read in Jeanne Bliss' book, "Would…

0 comments on “Customer Success Strategies & Analytics should be part of all MBA Programs – Here’s Why.”

Customer Success Strategies & Analytics should be part of all MBA Programs – Here’s Why.

Customer Success Matters in Business - MBA Schools are Taking Notice. Business schools today are recognizing the importance of customer success and customer marketing as part of a bigger business strategy. USF recently started offering an MBA program with a…

0 comments on “Do you have a Content Marketing Strategy?”

Do you have a Content Marketing Strategy?

Content Marketing Ideas For Incredible Customer Experiences Emilia D'Anzica – July 31, 2018 After years of building customer success teams and programs, it seemed natural to take on my next challenge - build a global customer advocacy strategy. After all, who better…

0 comments on “Dreamforce: What’s your Prospect & Customer Engagement Strategy?”

Dreamforce: What’s your Prospect & Customer Engagement Strategy?

Dreamforce 2018 is a little more than a month away. Are you ready for it? While some locals complain about the 160,000+ people who descend in downtown San Francisco for the annual conference, I look forward to it each year…