0 comments on “Customer Experience: 3 Takeaways from Refresh19”

Customer Experience: 3 Takeaways from Refresh19

I just attended two days at Refresh19 by Freshworks. Here are some highlights from the Event: 1. IT FELT AUTHENTIC Starting with the Company's Vision that was manifested throughout the event: Enable every customer to create ‘customers-for-life’ It didn't feel like a big…

0 comments on “HR Guide to Hiring People with Disabilities”

HR Guide to Hiring People with Disabilities

Last fall, I had the opportunity to research and interview companies where hiring people with disabilities was an important part of their hiring practices. I talk about it in this webinar. “My disability exists not because I use a wheelchair,…

0 comments on “Top Ideas to Consider from #Pulse19”

Top Ideas to Consider from #Pulse19

I have attended the largest customer success event since its inauguration, six years ago. They have all be worth attending as one never stops learning. Yet this year was extra special because it was so real. Yes, there is always…

0 comments on “Emotional Intelligence in the Workplace”

Emotional Intelligence in the Workplace Leaders are realizing the important of emotional intelligence in their careers and in the workplace. In this discussion with the Power to Fly team, I explain what emotional intelligence is and how you can use it to excel as…

0 comments on “Blind Hiring to Achieve Diversity Goals”

Blind Hiring to Achieve Diversity Goals

To understand the impact that D&I has in your company, especially in technical hiring, we invite you to participate in a short survey that will take less than 5 minutes. Your responses will be kept confidential. The data collected will be used for statistical purposes only and will be anonymized.

0 comments on “RD Summit: Getting Onboarding Right”

RD Summit: Getting Onboarding Right

Going to Brazil to be part of the largest Digital Marketing Event in South America was an amazing experience! I had the opportunity to share Onboarding strategies that I have developed over my career in Customer Success. This 30-min video…

0 comments on “Join us the Community Management Bootcamp!”

Join us the Community Management Bootcamp!

Join the #CMGR Bootcamp and Emilia D'Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren't…