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0 comments on “Join us the Community Management Bootcamp!”

Join us the Community Management Bootcamp!

Join the #CMGR Bootcamp and Emilia D'Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren't…

0 comments on “2019 Customer Community Predictions”

2019 Customer Community Predictions

A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider…

0 comments on “The Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness [Video + Transcript]”

The Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness [Video + Transcript]

If you missed @SaastrEurope2018, the Saastr team is releasing the sessions on YouTube so you can watch them now! While it doesn't replace the real-life experience, the recordings give a glimpse into the event and cover the important topics at…

0 comments on “Accelerating and Scaling Customer Success in SaaS”

Accelerating and Scaling Customer Success in SaaS

In my latest blog, published on Vanilla Forums, I talk about how your customers are the key avenue for growth. How do you scale from one to many? You can learn more about the voice-of-customer and how to leverage customer…

0 comments on “Rebuilding Your Customer Success Foundation”

Rebuilding Your Customer Success Foundation

Recently, several companies have reached out to me to help them rebuild their customer success programs. Customer needs change, technology changes and your team & services need to keep up. This type of work is always rewarding for me. Since…

0 comments on “Company Strategy”

Company Strategy

Frameworks can help companies grow and build alignment cross-functionally. They contribute to better communication and understanding of company goals. We help companies with Strategy Frameworks for building teams, meeting goals, and identifying key opportunities:  OPSP: One-Page Success Plans OKRs: Objectives…