Attracting and retaining customers has never been as vital to the survival of companies as it is today. With the advent of the startup era, more and more organizations are being formed that offer practically identical services to the same cluster of customers. Because of the vast amount of choices, those seeking products and services … More Standing Out: Tips on How to Shine With Your Customers in 2017
Here’s a video of my session at the CS100 Summit 2016 on how to develop and execute proactive customer success strategies in three stages (1) onboarding, (2) ongoing success, (3) support
MarTech Advisor’s Ankush Gupta conducted an interview with me for the upcoming CO:LLABORATE. Read the original post here. 1. What about sales and marketing are you most passionate about? Social Selling to Meet Customer Needs not your personal agenda. 2. How are you seeing sales ecosystems evolve? Sales has been about accounts & numbers, but these two facets … More Interview with Emilia M. D’Anzica, VP Customer Engagement at WalkMe
Originally posted on Rainforce Every year, Salesforce brings together thought leaders, industry pioneers and thousands of their end users for four days of high-energy fun and networking at the annual Dreamforce conference in downtown San Francisco. To say that this year’s Dreamforce was a huge success would be an understatement. From October 4th-7th, 170,000 participants kept … More WalkMe at Dreamforce ‘16: What You Might Have Missed & What We Learned
Original posted on Rainforce A couple of weeks ago, I had the opportunity to interview Shelley Huber, Senior Lead Process Analyst at CenturyLink. As a preface to her upcoming Dreamforce 2016 speaker session, we discussed the challenges she faces with respect to the onboarding process of her sales team and the role WalkMe has played in helping address those … More Here’s How CenturyLink Leveraged Salesforce to Build a Killer Sales Team
Creating a team or plan requires a framework executives can relate to. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.
Greetings, Welcome to the 2nd edition of WalkMe’s customer newsletter! Fall 2016 is packed with exciting conferences, parties, game-changing features and inspiring customer stories. We hope you’ll join us! Thinking about simplifying your User Experience? Discover how CenturyLink increased employee productivity with WalkMe for Salesforce here. CenturyLink isn’t the only company saving time, money & resources, thanks to … More WalkMe Insider: CenturyLink Spotlight, Events & More!
Creating customer fans can be achieved by switching out of the default reactive state to a proactive state of mind. Find out how to drive customer success by way of these three key components (1) onboarding, (2) ongoing success (3) support.
It is never too late to challenge yourself with a new goal, whether it be running an Ironman or expanding your knowledge about a passion of yours. While going back to school isn’t for everyone, starting an MBA program before I turn 40 this year was my personal goal. Here’s how I made it happen: … More 5 Ways to Make Your Dream a Reality
Greetings! Welcome to the first-ever WalkMe Insider! We’ve heard you loud and clear. You asked for the inside scoop on WalkMe, and we’ve gathered hot-off-the-press content tailored just for you. Every quarter, we’ll share new product ideas, events, and customer stories. Want more cool feature updates? Here they are. Dying for WalkMe swag? We’ve got you … More WalkMe Insider: News | Events | Best Practices