0 comments on “Ensuring Smooth Customer Journey Transitions Every Step of the Way”

Ensuring Smooth Customer Journey Transitions Every Step of the Way

As customers proceed through the journey with your company there are several key transition points along the way. These transitions are potential points of breakage and friction that can derail a customer relationship and cause a lot of headaches for your…

0 comments on “Six Considerations for Creating a Top-Notch Customer Success Team”

Six Considerations for Creating a Top-Notch Customer Success Team

With the dawn of the subscription software economy, Customer Success (CS) is still a relatively new field, and how it’s being defined and measured across companies varies greatly.  After launching and developing Customer Success teams at three different companies, I…

Get to Know Emilia D’Anzica, VP of Customer Engagement at WalkMe

By Nicki Kamau Emilia D’Anzica, VP of Customer Engagement at WalkMe, is a frontrunner and thought leader in the customer success realm. Awarded a 2016 Stevie Award for Customer Service Department of the Year, as well as the 2015 Customer Success…

0 comments on “Getting Onboarding Right”

Getting Onboarding Right

https://www.youtube.com/watch?v=4Y7jWYrX9WM&feature=youtu.be In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team.  Using Royal Canin and Citrix as examples of potential challenges and…

0 comments on “5 Steps to Leverage Strategic Customer Success Efforts and Grow Your Business”

5 Steps to Leverage Strategic Customer Success Efforts and Grow Your Business

Successful SaaS businesses rely on the strengthening of customer relationships for business expansion. According to the blog SaaStr, “directly, or indirectly, client success manages as much as 75% of the revenue of a typical SaaS company…client success is actually your secret…

0 comments on “How TrueBlue Empowers Its Microsoft Dynamics Users”

How TrueBlue Empowers Its Microsoft Dynamics Users

In this interview, WalkMe’s VP of Customer Engagement, Emilia D’Anzica, speaks with Ashley Steiner, the CRM Administrator at TrueBlue,Inc. They discuss the challenges that brought TrueBlue to WalkMe, and how contextual guidance software helped with onboarding their employees to Microsoft Dynamics. …

0 comments on “Speakeasy Podcast: Customer Success”

Speakeasy Podcast: Customer Success

https://soundcloud.com/speakeasyapp/how-to-wow-your-customers In this podcast, Emilia met with Lloyd from Speakeasy to discuss what an effective customer success team looks like.  The two discuss the beginnings of a customer success team, the specific role that team fills within a company, and…

0 comments on “WalkMe Wins Stevie® Award for Customer Service”

WalkMe Wins Stevie® Award for Customer Service

We are proud to announce that last week in Las Vegas WalkMe was presented with a Stevie® Award in the Customer Service category. WalkMe has been committed from day one to provide the highest level of customer service, and it…

0 comments on “Six Customer Success Insights from SaaStr’s, ‘From Impossible to Inevitable’”

Six Customer Success Insights from SaaStr’s, ‘From Impossible to Inevitable’

Attending SaaStr Annual 2016 was exciting, inspirational and a must go-to conference for anyone starting a business or in the early stages of raising capital. The networking alone is worth it! The speakers, including many of the most influential tech…