Last fall, I had the opportunity to research and interview companies where hiring people with disabilities was an important part of their hiring practices. I talk about it in this webinar. “My disability exists not because I use a wheelchair, but because the broader environment isn’t accessible.” Stella Young, Disability Rights Activist and Comedian ThisContinue reading “HR Guide to Hiring People with Disabilities”
I have attended the largest customer success event since its inauguration, six years ago. They have all be worth attending as one never stops learning. Yet this year was extra special because it was so real. Yes, there is always marketing but the content was deep and emotional. It takes courage to do this. TheContinue reading “Top Ideas to Consider from #Pulse19”
Leaders are realizing the important of emotional intelligence in their careers and in the workplace. In this discussion with the Power to Fly team, I explain what emotional intelligence is and how you can use it to excel as you build relationships with your customers and colleagues.
To understand the impact that D&I has in your company, especially in technical hiring, we invite you to participate in a short survey that will take less than 5 minutes. Your responses will be kept confidential. The data collected will be used for statistical purposes only and will be anonymized. http://bit.ly/2Hn5kZV
Customer success is a driving force of revenue growth in the SaaS industry.
Going to Brazil to be part of the largest Digital Marketing Event in South America was an amazing experience! I had the opportunity to share Onboarding strategies that I have developed over my career in Customer Success. This 30-min video covers top tips you can use to develop your own programs. https://vimeo.com/manage/336254887/general
Please take a moment to help us understand diversity and inclusion in business across the globe and industries!
Join the #CMGR Bootcamp and Emilia D’Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren’t just about product engagement. They are about communicating to your different customer personas and helpingContinue reading “Join us the Community Management Bootcamp!”
Creating Career Paths in Customer Success to motivate your team.
A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider one in your 2019 budget. Get the inside scoop on the year ahead for communityContinue reading “2019 Customer Community Predictions”