Top Ideas to Consider from #Pulse19

I have attended the largest customer success event since its inauguration, six years ago. They have all be worth attending as one never stops learning. Yet this year was extra special because it was so real. Yes, there is always marketing but the content was deep and emotional. It takes courage to do this. The … Continue reading Top Ideas to Consider from #Pulse19

Blind Hiring to Achieve Diversity Goals

To understand the impact that D&I has in your company, especially in technical hiring, we invite you to participate in a short survey that will take less than 5 minutes. Your responses will be kept confidential. The data collected will be used for statistical purposes only and will be anonymized. http://bit.ly/2Hn5kZV

RD Summit: Getting Onboarding Right

Going to Brazil to be part of the largest Digital Marketing Event in South America was an amazing experience! I had the opportunity to share Onboarding strategies that I have developed over my career in Customer Success. This 30-min video covers top tips you can use to develop your own programs. https://vimeo.com/manage/336254887/general

Join us the Community Management Bootcamp!

Join the #CMGR Bootcamp and Emilia D’Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren’t just about product engagement. They are about communicating to your different customer personas and helping … Continue reading Join us the Community Management Bootcamp!

2019 Customer Community Predictions

A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider one in your 2019 budget. Get the inside scoop on the year ahead for community … Continue reading 2019 Customer Community Predictions