Evolving Sales Kick-Offs into Shared Kick-Offs with Marketing & Customer Success

Emilia D’Anzica   |   September 2019 When I started my career on the brink of the new millennium, Customer Success really didn’t exist – at least as a career path. Today, Customer Success is not only the 5th fastest growing profession according to LinkedIn, but also where company expansion revenue is being generated at a faster pace. AccordingContinue reading “Evolving Sales Kick-Offs into Shared Kick-Offs with Marketing & Customer Success”

Customer Experience: 3 Takeaways from Refresh19

I just attended two days at Refresh19 by Freshworks. Here are some highlights from the Event: 1. IT FELT AUTHENTIC Starting with the Company’s Vision that was manifested throughout the event: Enable every customer to create ‘customers-for-life’ It didn’t feel like a big sales pitch. Often so many conferences do. The event was packed with great content but maintainedContinue reading “Customer Experience: 3 Takeaways from Refresh19”