With a proven track record guiding hi-tech firms, Emilia D’Anzica is an accomplished senior technology business leader with nearly 20 years of experience. Leveraging a deep comprehension of and talent for customer success transformation, Emilia is a valuable asset for tech, e-retail, recruitment, HR, communications, and telecom industries seeking expert assistance with digital transformation. She is an inspirational builder of customer success teams from scratch, customizing professional services packages, creating inclusive company cultures, and putting effective operations and processes in place. Emilia holds an MBA, with Honors Distinction, from Saint Mary’s College of California. She obtained a Bachelor of Arts degree with a Canadian Studies major and a History minor, from the University of British Columbia. She is also PMP and Scrum certified.
Before launching her own consulting firm, Emilia spent three years at WalkMe™ as the Vice President of Customer Engagement. She built the customer success team from scratch, and within one year, WalkMe™ had 35 professionals on the team across 4 global locations. The team won a 2016 Stevie’s Customer Service Award and Emilia was recognized as one of “top-25 Customer Success Influencers” three years in a row. Strong business acumen to maximize customer loyalty, satisfaction, retention, and profitability have been key to Emilia’s leadership success. Previously, Emilia worked as Director of Customer Operations at BrightEdge starting a branded Customer Onboarding Program and Employee training programs across 80 professionals in the organization. As the 9th employee and first full-time Customer Success hire for Jobvite, an applicant tracking platform, she was critical to growing the customer base from 15 to 1500 over the course of six years. She has worked for global companies in Denmark, Canada, France, Italy and the USA.
In addition, Emilia currently serves on two global start-up advisory boards, for Crowdvocate, a customer advocacy platform, and Catalyst, a customer success platform. She is also a strategic advisor and part of the Coastal Cloud and CSMPractice Teams.
Emilia is a dedicated volunteer coaching and mentoring veterans, through ACP, who are seeking to move into customer management and marketing careers. She also serves as a board member and volunteer at two public schools in San Francisco.