The Customer Success Association (CSA) continues to grow its resource library.
I recently contributed a piece on ‘Career Pathing in CS’ – it doesn’t have to be linear. In my 10+ years of on the ground CS experience and now as an executive coach, I know first hand there are so many opportunities to learn and grow in the profession. As a team leader, you need to enable CSMs to grow with the company or leave. Turnover is high – esp in the Bay Area. Mikael Blaisdell includes some stats on turnover in the profession from his research as well in this piece.
How are you keeping your CS teams engaged?
You can read the full story and research in the CSA Library: