I spoke at SuccessCon in Seattle recently and shared how I have scaled teams.

Creating a team or plan requires a framework that executives can run with, and then one that customers and employees can resonate with. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles, and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.

How to Scale Customer Success in a V2MOM Framework


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