Interview with Shep Hyken: When Customer Service Pays

According to Shep Hyken, Customer Service always pays, not costs, if delivered correctly. I had the chance to meet Shep in NYC at the Talkdesk Conference where we both presented this past September 2016. Shep knows so much about delivering excellent customer experiences and shared his philosophy on service in a recent interview. Thank you Shep!

Original Post here.

Shep Interview


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