How To Build A Customer Success Team From Scratch

Designing a team to support the success of over a thousand customers, multi-million dollar enterprises, and your internal support team is even more complex. In this influencer webinar, Aaron Fulkerson, CEO of MindTouch, interviews Emilia D’Anzica, VP of Customer Engagement of WalkMe and discusses:

  • How the WalkMe team successfully scaled from 10 to about 35 customer success managers in just 16 months
  • At what point companies need to break out a Customer Success division, and how they know when it’s time
  • How to get started, and how to map out what needs to be changed first
  • What processes and feedback mechanisms need to be implemented

Learn how to build a new customer success program at your organization today!


Aaron Fulkerson

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Emilia D’Anzica

A frontrunner and thought leader in the customer success realm. Awarded a 2016 Stevie Award for Customer Service Department of the Year, as well as the 2015 Customer Success Heroes Award and the 2012 Jobvite Customer Award, Emilia has proven her ability to create, implement, and personalize a superior customer experience.

Sign up here to listen to the webinar


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