Onboarding: Key to Ongoing Success


While I wrote this blog  post awhile ago for ClientSuccess, it is just as relevant today for anyone building customer programs.

These simple steps & pitfalls to avoid will ensure your customers are set-up with clear goals and metrics in place. With a positive onboarding experience and a clear return-on-investment in a timely manner, the trusted advisor and long-term relationship can start to flourish.


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