Customer Success Networking at Pulse with Harry Mack

 Our team hosted one of the most packed events at Pulse 2017.

Did the concept of customer success exist in the 1990s? Some may say the roots of customer success are firmly planted in this decade with the rise of the subscription economy, but that won’t stop customer success professionals from partying like it’s 1999 at the Pulse Parliament Party!

On May 9th, thousands will gather in Oakland, California for a throwback ‘90s themed Pulse 2017. As a veteran of the annual event, I am certain it will be another memorable adventure for anyone interested in learning how to build a team, how to break into customer success, and how to improve the customer experience.

I am excited to be part of the team who is joining this “high-waisted ripped jeans” themed event to host an evening that you won’t forget, along with Oracle Marketing Cloud, WalkMe, SuccessHacker, and MindTouch. Harry Mack, an up-and-coming musical artist, will be flying in from LA to entertain the crowd with his Customer Success ‘jiggys’, as Will Smith would say back in the 90’s.

You can join in by registering here.

This event will be a great opportunity to network with leaders in the customer success industry while enjoying some “off the easy” libations and “dope” appies. We can’t wait to see you at this unique post-conference event, Tuesday, May 9th, in Oakland, CA.

P.S. Be sure to show up early right after day one of Pulse and wear your best ’90s gear!

P.S.S. If you don’t know what all the words mean in this blog, you probably weren’t around in the ‘90s…


Published by Customer Growth Advisor

Emilia D'Anzica is the founder of Customer Growth Advisors. The company was acquired by Winning By Design in December 2018. She is a senior technology business leader with nearly 20 years of delivering customer outcomes. Leveraging extensive comprehension of and talent for customer success transformation, Emilia is a valuable asset for tech, e-retail, recruitment, HR, communications, and telecom industries seeking expert assistance with digital transformation, building a customer success team from scratch, customizing professional services, creating exceptional company cultures, and establishing scalable operations and processes. Prior to launching her own consulting firm, she was the Vice President of Customer Engagement at WalkMe™ for three years where she built the customer success team and customer marketing team across four global locations. The team won a 2016 Customer Service Award from Stevie's as a result of her transformational work. Previously, Emilia served as a Director of Customer Success for both BrightEdge and Jobvite, scaling programs and teams globally. Emilia has been recognized as one of the “Top-25 Customer Success Influencers” and a 'Top 100 Customer Success Strategists' by Mindtouch. She was also recently named as one of the '7 most influential women in Customer Sucess'. Emilia has served as public school board member and part of a Parent Action Coalition in San Francisco, making a lifetime commitment to supporting public schools because it was those teachers who had the largest impact on her future. In addition, Emilia served on two SaaS advisory boards, Crowdvocate, and Catalyst, and has been on other boards over the past decade. Emilia holds a Masters of Business Administration (MBA), with Honors Distinction, from Saint Mary’s College of California. She focused on global strategy and competition. She attained a Bachelor of Arts Degree with a Canadian Studies Major, and a Social History Minor, from the University of British Columbia. You can contact Emilia at

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