pic1As customers proceed through the journey with your company there are several key transition points along the way. These transitions are potential points of breakage and friction that can derail a customer relationship and cause a lot of headaches for your team, if there is no process in place to handle them properly. In this webinar, Emilia D’Anzica, VP of Customer Engagement from WalkMe, will discuss ways to ensure smooth transitions at every step of the customer journey, from sales to customer success, from on-boarding to on-going, all the way through to renewals and expansion opportunities.

[Originally recorded and posted to Learndot on 9 August 2016]

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