Getting Onboarding Right

In this discussion, Emilia discussed the foundations of an effective customer success team within a growing company that may not be used to a high-powered customer success team.  Using Royal Canin and Citrix as examples of potential challenges and discrepancies in the foundation process, Emilia discusses control, building relationships with the sales team, and being proactive with customers.

[Originally posted on Totango’s Youtube channel on 6 May 2016]

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