https://soundcloud.com/speakeasyapp/how-to-wow-your-customers

In this podcast, Emilia met with Lloyd from Speakeasy to discuss what an effective customer success team looks like.  The two discuss the beginnings of a customer success team, the specific role that team fills within a company, and common pitfalls of the work.  A Q&A section follows the interview.

[Initially published 2 April 2016 on Speakeasy’s Spotify]

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