We partner with companies seeking to build and optimize their enablement programs and teams from cross-functional team alignment to effective customer success and advocacy strategies.
A study by the University of Michigan found a 19% bump in incremental revenue from customers after they joined an online customer community. Do you have a strong customer community in place? If not, now is the time to consider…
Are you building a customer success team? Join us as we discuss how to scale your team quickly.
If you are looking for frameworks to scale your customer success team, join us as we discuss growth mindsets & putting on your customer’s shoes.
When our company partnered with WalkMe I really came to appreciate Emilia and her team as they supported our efforts around digital transformation. Emilia’s leadership catalyzed immediate and meaningful change as we went through an accelerated implementation that was both technical and cultural across the organization. As a direct result of Emilia’s leadership, her team quickly earned the trust of leaders and decision makers across multiple workgroups allowing us to move through the learning and adoption curve in record time. Emilia is an excellent communicator and collaborator and I highly recommend her.
Emilia is one of the best CS strategists in the industry. In November, she organized a workshop to my services team at RD Station in Florianópolis (Brazil) and it was really well done, with great insights that will help us improve our CS operation. Emilia deeply understands the customer journey, focusing on how to deliver real value to the customers. Also, her approach to leadership is strategic, based on all the professional experiences she already had. Emilia is also an excellent communicator and a very kind person. I highly recommend her for everyone who wants to lead the CS team to a next level!