I just attended two days at Refresh19 by Freshworks. Here are some highlights from the Event: 1. IT FELT AUTHENTIC Starting with the Company’s Vision that was manifested throughout the event: Enable every customer to create ‘customers-for-life’ It didn’t feel like a big sales pitch. Often so many conferences do. The event was packed with great content but maintained … More Customer Experience: 3 Takeaways from Refresh19
Last fall, I had the opportunity to research and interview companies where hiring people with disabilities was an important part of their hiring practices. I talk about it in this webinar. “My disability exists not because I use a wheelchair, but because the broader environment isn’t accessible.” Stella Young, Disability Rights Activist and Comedian This … More HR Guide to Hiring People with Disabilities
I have attended the largest customer success event since its inauguration, six years ago. They have all be worth attending as one never stops learning. Yet this year was extra special because it was so real. Yes, there is always marketing but the content was deep and emotional. It takes courage to do this. The … More Top Ideas to Consider from #Pulse19
Leaders are realizing the important of emotional intelligence in their careers and in the workplace. In this discussion with the Power to Fly team, I explain what emotional intelligence is and how you can use it to excel as you build relationships with your customers and colleagues.
To understand the impact that D&I has in your company, especially in technical hiring, we invite you to participate in a short survey that will take less than 5 minutes. Your responses will be kept confidential. The data collected will be used for statistical purposes only and will be anonymized. http://bit.ly/2Hn5kZV … More Blind Hiring to Achieve Diversity Goals
Customer success is a driving force of revenue growth in the SaaS industry. … More Grow Your Revenue Through Customer Success
Going to Brazil to be part of the largest Digital Marketing Event in South America was an amazing experience! I had the opportunity to share Onboarding strategies that I have developed over my career in Customer Success. This 30-min video covers top tips you can use to develop your own programs. https://vimeo.com/manage/336254887/general
Please take a moment to help us understand diversity and inclusion in business across the globe and industries! … More Diversity & Inclusion: Your Voice Matters!
Join the #CMGR Bootcamp and Emilia D’Anzica, Partner at Winning by Design, as she discusses strategies that keep your customers engaged and your community thriving. She will share how she scaled customer engagement communities in Silicon Valley and beyond. Communities aren’t just about product engagement. They are about communicating to your different customer personas and helping … More Join us the Community Management Bootcamp!
Creating Career Paths in Customer Success to motivate your team. … More Creating Career Paths in Customer Success